Re-configure Mobile Email

This guide explains how to re-configure email on your mobile device.

We recommend you use the Outlook app for email rather than the built-in mail app. The Outlook app uses Microsoft's modern sync technology and provides greater functionality than the built-in mail app, including:

Be warned of potential security threats from emails
Access to shared or delegate mailboxes
Access to shared or delegate calendars
Viewing when your colleagues are free or busy when scheduling meetings
Schedule a Teams-enabled meeting
Check accept/decline status for your meetings
View your corporate directory

Remove your existing account

iPhone or iPad

You need to remove your existing email account.

Open the Settings app.
Scroll down and select Mail.
Tap Accounts.
Select your work account.
Tap Delete Account.
Press Delete from My iPhone and/or Delete Account if prompted.

Android (Samsung, Google, Huawei etc.)

Each manufacturer has a slightly different mail app. You should be able to find the steps applicable to your device model online.

In most instances, you should be able to find a section in your device settings called Accounts and remove your work email account from there.

Download the Outlook app

Follow the steps described on the Outlook Mobile Apps page.